Refund Policy

Written return and refund policy

You can always contact us with any questions at orders@bluexen.co.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can make it right.

Notwithstanding the above, if the product(s) is/are being shipped without insulation and ice pack (both sold separately for $9.95) and the product melts, we are not responsible.

Non-returnable items
Since our products are perishable, we cannot accept returns.